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09 November 2010

[vacancy] Customer Service Representative Opportunity





PT. Auditsi currently looking for Customer Service Representative, for our client, Multinational Company located in Central Jakarta, with Job Profile:


Responsibility :

  • Track all orders from order entry to delivery completion, report to the business on issues and recommendations for improvements.
  • Back up Customer Service associates for order handling
  • Problem solving at each stage of pre-order entry, order entry, post-order entry and supply chain arrangements.
  • Work with Marketing, Planning and Logistics to manage local stock.
  • Respond to external inquiry in a timely and responsive manner.
  • Understand invoicing mechanism, pricing, term of payment and custom clearance/ documentation requirements.
  • Manage import-export sample, prepare shipping documentation timely and accurately in full compliance to present to the forwarder and also made  payment settlement.
  • Comply with internal and external control requirements
  • Error free order entry
  • Participate on and lead teams in his/her area of responsibility

Qualification 

  • Min Diploma III - preferable Bachelor's degree
  • At least 2 years of years of customer service related or sales experience
  • Fluent in English speaking, reading and writing.
  • Strong interpersonal, communication, teamwork, negotiation, and multi-task with critical thinking skills
  • Ability to manage conflicting priorities, prioritizing both customer and company requirements
  • Familiar with SAP is a must

Interested applicants should send CV to cv22@auditsi.net





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