[vacancy] Vacancy FOM
**** Hotel in Bali
Urgently Needed!!!
FRONT OFFICE MANAGER
Responsibilities:
• Supervision of the front office staff, from maintaining proper cash control to guest service
standards on a day-to-day basis
• Attend to Guests â enquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Ensure proper training and procedures are in place to ensure provision
of quality services
• Attend to crisis or emergency situations and perform service recovery
• Record the details of events in Duty Manager Log Book and to take
necessary actions
• Supervises Reception personnel to ensure optimum occupancy and average
room rate for purpose of maximizing revenue.
• Monitors Front Office personnel to ensure guests receive warm
attention and personal recognition.
• Informs other operating departments, notably Housekeeping of all Front
Office matters that concerns them.
• The ability to display a high degree of professionalism and integrity
as befitting a member of management.
Requirements:
• A relevant Degree in Hospitality
• Minimum five years hotel experience, specifically in Rooms Division
Department.
• Demonstrated supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software
applications, including the Fidelio is more advantage.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability
to set priorities for self and others.
Send CV and Recent Photograph to
Thank You
Yoyo
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