[vacancy] IT-Support/Engineer

Hi,

 

we urgently need a person for position of IT-Support/Engineer with following qualifications:

 

Requirement:

• Must have minimum 3 years of technical support experience

• Min. D3 degree

• Excellent communication skills
• Knowlegde to remote support tools like Windows Messenger, RDP, Net Meeting            

• Excellent knowledge of PC & laptop hardware    

• Expert knowledge of Windows XP operating system                                                            

• Intermediate understanding of network & windows server environment                               

• Preferable to have understanding of PBX & telephony systems operation

• Good english skills

• Teamwork oriented

 

 

Job Desc:

• Provide support to company internal users for PC/laptop related support
• Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
• Follow all procedures laid out for the Amdocs  PC team on a day-to-day basis
• Use technical knowlegde bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
• Support meeting/conference room IT infrastructure                                                      

• Handle basic LAN issues in coordination with Network team                                                    

• Manage Telephony instruments with support from Telephony experts                                      

• Perform Logistics related activities like receiving IT equipment, updating asset management system & allocating IT equipment to employees

 

Location: Jakarta

 

Please send your CV to this email to: tsm.consulting.id@gmail.com within 1 week after this ad.

 

Referal/offer from third party (recruitment agency, outsourcing company, etc.) is welcome.

 

Thanks & regards,

Indra B.

 

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